• GENERAL CONSIDERATIONS AND SCOPE

Lanka Kpop maintains the internet portal www.lankakpop.lk, a Kpop online store. On Lankakpop.lk customers will be offered goods. The offering on this site is only directed at end users of legal age. These terms and conditions find application in all contracts which members enter into via Lankakpop.lk as well as all general business relationships between Lanka Kpop and its customers. We do not accept any other terms and conditions unless explicitly stated otherwise. If periods are stated in working days, these include all weekdays except Saturday and Sunday and all statutory holidays.

  • USE OF WEBSITE

When registering as a customer you will be required to submit personal data. It is your responsibility to ensure that all data submitted is complete and correct. Upon completion of the registration process, you will receive a confirmation email to your email address. To facilitate access to the online service on lankakpop.lk, you will receive a password. We ask you to treat your authorization data such as passwords and usernames as confidential and therefore hold responsibility and protect them from unauthorized third parties.

Within the password protected zone you can access your recently shipped and/or completed orders. Here you can also change, administer, and save your own personal data and potential newsletter subscriptions.

  • PRICES AND SHIPPING

The prices are applied as listed on the webpage at the time of order. The prices listed on Lankakpop.lk are exclusive of taxes. The final price (including domestic shipping) will be displayed in the checkout page. 

  • ORDER PROCESSING 

We ship according to the delivery timelines we have provided for each product. If the product is labeled as “Pre Order” the process time would take at least 4-6 weeks and applies same for the new release “Albums /Merchandises”. We seek to proceed with shipment as early as possible, but timelines may take longer for some products due to availability. 

Store POBs (Pre Order Benefits) such as Weverse, Alladin, YG Select etc. Would take longer to process takes at least 5-7 weeks upon its release or more. We would update the customers via Email/Whatsapp /Socials (Instagram) if any delay occurs.

We do not assume any sourcing risk, especially with reference to a purchase by description.

  • SERVICES AND COMPLAINTS

To ensure that our customers remain happy and satisfied is of paramount importance to us at Lanka Kpop. If you have concerns regarding any matter do not hesitate to contact our top-tier customer service department via customerservice@lankakpop.lk right away so that we may be of assistance to you. 

  • DELIVERY

We deliver only to the shipping address provided by you. It is your responsibility to ensure that it is possible to ship to this address during normal working hours.

Delivery usually takes approximately 4-6 working days after shipping the order. Delay may occur during delivery process due to “current fuel crisis” / “extreme weather condition”. For orders with multiple items and different delivery times, the longest delivery time applies.

  • DATA SECURITY

The personal data provided by you upon registration is treated as confidential and will be processed only in accordance with relevant legal regulations. This data will be used to contracts concluded on lankakpop.lk. To safeguard your privacy in all online payment transactions we use the latest encryption technology throughout the course of our payment gateways.